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Database Troubleshooting

This guide provides an overview of OpenAthens, allows you to report an access problem, and provides troubleshooting guidance on specific database access.

Using OpenAthens

Whenever possible, access the Library's databases from the Databases A-Z list.  Our friendly URLs will take you to the desired resource and recognize that you are an OpenAthens user.  Another benefit of using our links is that once you are logged in, other resources automatically recognize you and will provide seamless access for the rest of the day.

Logging in with Institutional Access

When accessing a resource directly through a vendor website instead of through the library's friendly URLs, look for an institutional login.  The exact wording may vary by database - it could say "access with single sign-on", "library or group", etc.  You will need to search for the "Commerce Research Library" before being taken to the familiar OpenAthens log in screen.  

This will only work for resources the library subscribes to.  A few examples are below.

Financial Times

To log in to the Financial Times from https://ft.com, follow these steps:

1. Click on Sign in.

2. Enter your OpenAthens email address and click Next.

3. FT will automatically recognize that you use OpenAthens (SSO). Click SSO Sign in.

4. Enter your OpenAthens username and password.

You will then be transferred back to the Financial Times and signed in.

HeinOnline

To log in to HeinOnline from https://home.heinonline.org, follow these steps:

1. Click on Login.

2. Enter Commerce Research Library in the Off-Campus/Remote Access box and click Login.

3. Enter your OpenAthens username and password.

You will then be transferred back to HeinOnline and signed in.

IEEE Xplore

To login to IEEE Xplore from https://ieeexplore.ieee.org/, follow these steps:

1. Click on Institutional Sign In.

Screenshot of IEEE Xplore with an arrow pointing at the Institutional Sign In button

2. Search for Commerce Research Library in the Search for your Institution box and select it from the drop-down box.

4. Enter your OpenAthens username and password.

5. You will then be transferred back to IEEE Xplore and signed in.

PressReader

To log in to PressReader from https://pressreader.com, follow these steps:

1. Click on Sign in.

2. From the pop-up, click on the Library or Group button.

3. From the Select Library screen, enter Commerce Research Library in the search box. And click on the Government - Commerce Research Library.

4. Now click Sign in.

5. Enter your OpenAthens username and password.

You will then be transferred back to PressReader and signed in.

Westlaw

To login to Westlaw from https://westlaw.com, follow these steps:

1. Click on Access with single sign-on.

2. Enter your email address and click Continue.

4. Enter your OpenAthens username and password.

You will then be transferred back to Westlaw and signed in.